Terms of service

Welcome to charmlava, where we are dedicated to providing an exceptional online shopping experience. Our Terms of Service outline the terms and conditions that govern your use of our website, charmlava.com. By accessing or using our platform, you agree to be bound by these terms. Should you have any questions or need clarification, please do not hesitate to contact us at [email protected].

1. Account Registration

To utilize certain features, you may need to create an account.
You must be at least 18 years old to register.

2. Account Security

You are responsible for maintaining the confidentiality of your account details.
Notify us immediately if you suspect any unauthorized account activity.

3. User Conduct

Use of our site must be for lawful purposes and in accordance with these Terms of Service.
You agree not to transmit any material that is defamatory, offensive, or violates any law.

4. Intellectual Property Rights

All content on charmlava.com is protected by copyright, trademark, and other intellectual property laws.
Unauthorized use or distribution of our content is strictly prohibited.

5. Product Information

We strive to provide accurate product information on our site.
Product images are for illustrative purposes and may not exactly match the actual product.

6. Pricing and Currency

All prices are displayed in USD, with the option to switch to multiple currencies at checkout.
We reserve the right to adjust prices at any time.

7. Payment Methods

We accept various payment methods, including major credit cards and PayPal.

8. Order Processing and Cancellation

We aim to process all orders as quickly as possible.
Orders may be cancelled until they have entered the shipping process.

9. Shipping and Delivery

We ship to the locations specified at checkout.
Shipping fees and delivery times will be provided at checkout.

10. International Shipping

International orders may be subject to customs clearance, which can cause delays.
Customers are responsible for any customs duties, taxes, or import fees.

11. Returns and Refunds

We have a return policy in place to handle any issues with your purchase.
Returns must be made within the specified time frame and in new, unused condition.

12. Warranty and Disclaimer

Our products come with a manufacturer’s warranty, unless otherwise specified.
We provide our services on an “as is” and “as available” basis without any warranties of any kind.

13. Limitation of Liability

We will not be liable for any indirect, incidental, special, punitive, or consequential damages.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so the above limitations may not apply to you.

14. Indemnification

You agree to indemnify and hold charmlava harmless from any claims, damages, or losses resulting from your use of our site.

15. Termination

We reserve the right to terminate your account or limit your access to charmlava.com at any time.
Upon termination, your right to use the services provided by cmercpay will immediately cease.

16. Governing Law

These terms and conditions are governed by the laws of Hong Kong.
Any dispute arising out of or in connection with these terms, including any question regarding their existence, validity, or termination, shall be governed by and construed in accordance with the laws of Hong Kong.

Conclusion

We value your trust in charmlava and are committed to providing a secure and enjoyable shopping experience. These Terms of Service are in place to protect both you and us, ensuring clarity and understanding. Should you have any further questions or require assistance, please do not hesitate to reach out. We are here to ensure your peace of mind and provide a safe and enjoyable shopping experience. Thank you for choosing us for your shopping needs.