Return policy

Here at charmlava, we want you to be completely satisfied with your purchase. If for any reason you need to return an item, we’re here to make the process as easy and efficient as possible. Below is our Return Policy to guide you through the necessary steps.

1. Return Period

• You can submit a return request within 30 days of receiving your item.

2. Eligibility for Return

• Items must be in new and unused condition, with all original tags and packaging intact.

3. Initiating a Return

• To start the return process, please contact our customer service within 30 days of delivery at [email protected].

4. Return Shipping

• You are responsible for the cost of return shipping.
• We recommend using a trackable shipping method to ensure your return reaches us safely.

5. Receipt of Returns

• Once we receive your return, we will inspect the item to ensure it meets our return policy requirements.

6. Processing Refunds

• Refunds will be processed within 7 business days of receiving and approving the returned item.

7. Refund Timing

• The actual refund posting to your account may be subject to delay due to several factors:
  • Processing time by your bank or credit card issuer.
  • Technical issues within the financial institution’s system.
  • Variability in communication between financial institutions and our payment processor.

8. Refund Method

• Refunds will be issued to your original payment method.

9. Exchanges

• If you would like to exchange an item for a different size or color, please let us know in your return communication.
• We will issue a refund for the returned item and you can place a new order for the desired item.

10. Items Not Eligible for Return

• Custom or personalized items.
• Items marked as final sale.
• Items that have been used, altered, or damaged after delivery.

11. Refund Amount

• The refund amount will include the cost of the item(s) returned.
• Shipping and handling charges are non-refundable unless the return is due to our error.

12. Promotions and Discounts

• If your purchase was made using a promotion or discount, the refunded amount will take into account the promotional value used.

13. Contact Us

• If you have any questions or need further assistance with returns, please reach out to us at [email protected].
• Our customer service team is here to help and ensure a smooth return process.

We understand that returns are sometimes necessary, and we appreciate your business. We’re here to make the process as easy as possible for you. Thank you for choosing charmlava for your shopping needs.