Shipping policy

Thank you for shopping with charmlava. We are committed to delivering your orders as efficiently as possible. Here is our Shipping Policy to help you understand our process and what to expect when your order is on its way.

1. Order Processing Time

Orders are typically processed within 2-3 business days.
Processing times may vary during sales or peak seasons.

2. Shipping Timeframes

We aim to have your order delivered within 7-15 business days from the date of shipment.
Shipping timeframes are estimates and can be affected by factors such as destination and order volume.

3. Accurate Shipping Addresses

To ensure proper delivery, please provide a detailed shipping address, including postal code, at checkout.
Incorrect or incomplete addresses may result in shipping delays or additional fees.

4. Shipping Costs

Shipping costs will be displayed at checkout and are calculated based on the weight and dimensions of your package.
We offer various shipping options, and the cost will be reflected during the checkout process.

5. Free Shipping

We may offer free shipping on orders above a certain value or for limited-time promotions.
Free shipping is only applicable to the contiguous United States; additional charges may apply for remote or international locations.

6. Shipping Options at Checkout

During checkout, you can choose from several shipping options to best suit your needs.
Options may include Standard, Expedited, or Express shipping, depending on your location.

7. International Shipping

We proudly offer international shipping to select countries.
Customers are responsible for any customs duties, taxes, or import fees that may apply.

8. Shipping Delays Due to Pandemic

The ongoing global pandemic may cause unforeseen delays in shipping and delivery.
We are closely monitoring the situation and working with our carriers to minimize any impact on our services.

9. Weather-Related Delays

Severe weather conditions can affect our carriers’ ability to transport and deliver packages in a timely manner.
We will make every effort to inform you of any significant delays caused by weather events.

10. Customs Clearance

International orders may be subject to customs clearance, which can cause delays beyond our control.
We recommend checking with your local customs office for more information on potential delays.

11. Remote Area Deliveries

Shipping to remote areas may take longer and could incur additional shipping fees.
We will notify you in advance if any additional charges apply based on the shipping address.

12. Contact Us

If you have any questions or concerns about your shipment, please contact our customer service team at [email protected].
Our team is here to help and will do our best to address any shipping-related issues you may encounter.

Please note that shipping times can be affected by unforeseen circumstances such as natural disasters, carrier strikes, or changes in carrier policies. We appreciate your understanding and patience in the event of any delays. Thank you for choosing charmlava for your shopping needs.